Skip to content
English
  • There are no suggestions because the search field is empty.

My Order Arrived With Damaged Items

What to do if your order arrives with damaged items

When you contact us about a damaged item, there are a few things we'll ask for:

  • A photo of the entire item, showing the area where the damage is present
  • If the item is a desktop, a photo of the other side of the desktop. 
  • A photo of the imperfection or damaged portion with an item nearby to show a sense of scale (a ruler or coin are great options!)
  • Photos of the box the item arrived in (from multiple angles if possible)

Damage must be reported to us within 30 days of delivery. If your order arrives with a damaged item, please contact us for support.