Nearly all issues can be resolved with a Quick Reset!
- Remove all items under the desk. The desk will travel to its lowest height.
- Press the down button once.
- Hold the down button until the desk stops at its lowest position. If your desk doesn't start to move after pressing the down button, try again by pressing the down button for 15 seconds then pressing it again until the desk reaches its lowest height.
- Hold the down button again for 30 seconds or until the display changes. Keypads with a display will show "ASr" when ready to reset. Paddle Keypads will display "RESET."
- Hold the down button again until the desk lowers slightly, rises, and stops. If the desk didn't move, try this step again.
- Try operating the desk. If the desk is working properly, you're done!
- If the problem persists, proceed with the following steps.
- Unplug the power cord from the electrical outlet.
- Hold the down button for 10 seconds to discharge any stored power in the control box.
- Plug the desk back in and perform the quick desk reset a second time.
- Try operating the desk again. If the desk is working properly, you're done! The sit/stand desk reset is complete. If the problem persists, proceed to the next section below.